SafeinHome Overcomes Workflow Challenges with Integrated Remote Supports Platform
The Problem
SafeinHome’s 24/7 remote supports operations faced challenges. Supervisors struggled with fragmented systems for scheduling, task management, and alerts. Meanwhile, staff dealt with video lag, overwhelming worklists, and ineffective alerts that missed critical priorities. These inefficiencies hurt productivity and the quality of client support.
The Solution
To tackle these challenges, we collaborated with SafeinHome to evaluate their operations and systems, identifying opportunities to enhance workflows and tools. Together, we designed and implemented a fully customized Remote Supports Platform, meticulously tailored to address SafeinHome’s specific needs. This innovative system included:
- Unified Information Access: All critical client information was integrated into a single, accessible system, reducing the need for multiple logins and touch-points.
- Enhanced Worklist Management: A streamlined worklist or queue was introduced, organized logically by client, work-time, status, and tasks, enabling more straightforward task management for supervisors.
- User-Centric Launchpad: A launchpad was created to consolidate all necessary tools, ensuring they were easily accessible, thereby minimizing time spent navigating between systems.
- Improved Alert System: Alerts were categorized into critical and non-critical, with clear visual cues, allowing staff to prioritize effectively.
- Optimized Care Notes: The placement and interaction of the Care Notes screen were enhanced to simplify documentation during support sessions.
Results
The implementation of this integrated Remote Supports Platform resulted in significant improvements for SafeinHome:
- Efficiency Gains: The unified system reduced the time staff spent switching between multiple systems, allowing them to focus more on client interactions and support.
- Improved Coordination: Enhanced worklist management enabled supervisors to assign and track tasks more effectively, improving coordination and reducing scheduling conflicts.
- User Satisfaction: With all tools accessible via a central launchpad and an optimized alert system, staff reported increased satisfaction and decreased frustration in their daily operations.
- Operational Insights: The improved system provided better insights into operational workflows, allowing for continuous improvement and adaptation to changing client needs.
Conclusion
The transformation achieved through the integrated Remote Supports Platform has positioned SafeinHome to better meet the needs of its clients while enhancing the work experience of its staff. By addressing the core challenges of workflow inefficiency and disjointed systems, SafeinHome has not only maintained its service quality but also set a foundation for scalable growth.
To learn more about how our team created SafeinHome’s innovative solutions, contact us today.