Privacy Policy

Last Updated: January 1, 2025

5D Global, LLC values your trust and is deeply committed to protecting your privacy. This Privacy Policy outlines the data we collect, how we use it, and your rights regarding your personal information. By accessing or using our website (www.5dglobal.co) and services, you agree to the practices described in this Privacy Policy.

What Data We Collect

We collect the following types of information to enhance your experience and provide our services effectively:

Personal Information: Name, email address, phone number, and physical address.
Device Information: IP address, browser type, device type, and operating system details.
Usage Data: Information about how you interact with our website or app, including pages visited, features accessed, and time spent on each page.
Payment Information: Credit card details, billing address, and transaction history for purchases made via our platform.
Communication Data: Information provided through emails, chats, or other direct communication channels.

How We Use Your Data

We use the information collected for the following purposes:

Personal Information:
- To create accounts and verify your identity.
- To communicate service updates and respond to inquiries.

Device Information:
- To optimize the platform for your device and improve user experience.
- To ensure security and detect potential threats.

Usage Data:
- To analyze behavior and trends to make informed improvements to our services.
- To personalize your user experience.
Payment Information:
- To securely process transactions and billing.
- To prevent fraudulent activities.

Communication Data:
- To address inquiries and provide tailored customer support.

Sharing Your Data with Third Parties

We are committed to protecting your information and only share data with third parties in the following circumstances:

Authorized Service Providers: Data may be shared with website hosting partners or other contracted vendors that help operate our platform and deliver our services. These parties are bound by strict confidentiality agreements.
Legal Requirements: We may disclose information when required to comply with applicable laws, enforce our site policies, or protect our rights, property, or the safety of others.
Non-Personal Data: Non-identifiable aggregate data (e.g., website traffic insights) may be shared for marketing, advertising, or similar purposes.

We will never sell or trade your personal information to outside parties without your explicit consent.

Ensuring Legal Compliance

Our data collection and usage practices align with leading privacy regulations, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Here’s how we maintain compliance:

Regular Review of Practices: Frequent assessments ensure adherence to local and international privacy laws.
Privacy by Design: Privacy considerations are integrated into the design and operation of our platform from the ground up.
Robust Security Measures: Industry-standard encryption and security protocols protect your data from unauthorized access.
Transparency: This Privacy Policy provides clear and straightforward information regarding our data practices.
Continuous Training: Regular training ensures that all staff members understand and respect privacy requirements.
Expert Consultation: We work closely with legal and privacy experts to remain informed of legislative updates and ensure ongoing compliance.

Your Rights

Depending on your location, you have the following rights concerning your personal data:

Access or Rectify Information: Request access to the data we have about you or corrections to inaccurate information.
Data Portability: Obtain a copy of your data in a structured format where applicable.
Withdraw Consent: Opt-out of specific uses of your data (e.g., marketing communications).
Request Deletion: Request the deletion of your data where permitted by law.
Raise Concerns: File a complaint with your local data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at service@5dglobal.co.

Security of Your Information

We employ advanced security measures to ensure your data remains safe. However, no digital platform is entirely risk-free. Should a breach occur, we will take immediate action to mitigate harm and inform affected users as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or the regulatory landscape. Any updates will be communicated clearly on this page, with a revised effective date.